Frequently Asked Questions

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

Hosting & Domains FAQ

Please view our hosting package on our website and click on ORDER TODAY button for the package that you had selected.
We will setup your hosting account as soon as we received your payment confirmation, usually within 1 hour during office hour. Orders received outside office hours will be processed on the same day or on the following business day.
No, we do not allow. If we find any of these contents in your account, your entire account will be subjected to termination. We also forbid our servers to be used to send bulk email or SPAM email.
Addtional disk space (or storage) and bandwidth can be added to your account at any time at reasonable charges. You can do this by writing an e-mail to us or open a ticket to inform us that you want to add extra disk space or bandwidth or upgrade your account to a higher plan.
Only registered company can register as you need to provide us your company name and company registration number to be submitted to myNIC for registration.
First, you need to verify the availability of your preferred domain name on the first page of our website. If the domain name is listed as available, then you may proceed to register the domain name by filling up our signup form. Once we received your payment, we will immediately proceed with your domain name registration.
Drop an email to us at We will be happy to help you.

Pre-Sales FAQ

We accept Internet Banking, Direct Bank-In (Cash and Cheque) and Wire Transfer. We also accept all major credit and debit cards including Visa, Master Card, Visa Electron, Delta Card and processed through MOLPay. MOLPay is our appointed online payment solution provider and "MOLPay" name will be shown on your card statement.
We offer a full 30 days money back guarantee. No questions asked. If you are not happy for any reason, Serverfreak service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund is when you violate Raffcomm Technologies Sdn. Bhd. Terms of Service(TOS) and new domain registration. Violations of the TOS usually are due to spamming, hacking, and illegal content.
Absolutely no hidden cost. All costs are stated clearly on our website. We do not hide fees in fine print or in our terms of service pages. The only costs that you may incurred only happen due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. Serverfreak very often will allow you to upgrade your package in situations where you see an increase in disk space levels or bandwidth usage for the current month, and you do not want to pay for such additional usage.